What’s going on with the buses in Brockville? An explainer

Photo via City of Brockville

The City of Brockville has issued information regarding multiple recent updates to transit service.

“We know that having a reliable way to get around the city is an essential service that we provide, as is having a predicable schedule that you can rely on,” reads a media release from the city.

In order to be as transparent as possible, we want to provide you with an update so that you can better understand what is happening and when we anticipate being able to return to a more predicable schedule.

What has led to this point?

Anticipating the end of life of a couple of City of Brockville buses, they ordered two new ones in early 2023. These were set to arrive in November of 2023, however supply chain issues delayed their arrival. The most recent estimated time of arrival for these buses are:

  • Bus 1: late April 2024 to early May 2024
  • Bus 2: late June 2024 to early July 2024

In 2023, the city had to remove an existing bus (Bus #50316) from service due to a structural issue with the frame, which left them operating without any spare capacity until the first new bus arrives. When a breakdown, repair, or inspection occurs, there is no spare bus to bring into service, so the modified two bus route system is brought in.

“It’s likely that we will be operating the transit system without this spare capacity until sometime in May, which means that route modifications are likely to occur until May when we receive the first new bus,” the media release says.

What is being done about it?

As much as possible, minor repairs are completed outside of service hours, so as to not impact the transit service. Larger repairs and inspections need to be completed during regular working hours, as they often require two technicians.

“We are working on a new maintenance schedule so that we can stack maintenance and inspections together as much as possible,” the city says.

This is expected to lead to a transit service schedule that is more predictable, and were service outages and route modifications occur less frequently, but for a longer duration, and where changes can be announced in advance.

“We will still be at the mercy of breakdowns or unexpected issues, but should help reduce last minute announcements about route changes and service outages.”

How you can stay up to date:

“We thank everyone for their patience and understanding,” the release concludes.

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